This Shipping and Return Policy ("Policy") explains the shipping and return procedures for products purchased from our website (referred to as the "Site"). By making a purchase on our Site, you agree to be bound by this Policy.
1. Shipping
a. Shipping Locations: We currently offer shipping within the United Arab Emirates (UAE) only. We do not offer international shipping at this time.
b. Shipping Methods: We utilize reputable shipping carriers to ensure reliable and timely delivery of your orders. The available shipping methods will be displayed during the checkout process. Please note that shipping times may vary depending on the destination and the selected shipping method.
c. Order Processing Time: We strive to process and ship orders as quickly as possible. Most orders are processed and shipped within 7 business days, excluding weekends and public holidays. Please note that order processing times may be longer during peak seasons or promotional periods.
d. Shipping Fees: Shipping fees are determined based on the total weight of the products, the shipping destination, and the selected shipping method. The applicable shipping fees will be displayed during the checkout process before you confirm your purchase.
e. Order Tracking: Once your order is shipped, we will provide you with a tracking number via email or through your account on our Site. You can use this tracking number to track the progress of your shipment.
2. Returns and Exchanges
a. Return Eligibility: We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may request a return or exchange within 7 days from the date of delivery, subject to the terms and conditions outlined in this Policy.
b. Return Procedure: To initiate a return or exchange, please contact our customer service team at info@ebstrades.com. Please provide your order details, including the order number and the reason for the return or exchange. Our customer service team will guide you through the return process, including providing you with the return shipping address.
c. Return Conditions: To be eligible for a return or exchange, the following conditions must be met:
- The product must be in its original condition, unused, and in the same packaging as received.
- The product must be accompanied by the original receipt or proof of purchase.
- Certain products, such as perishable items, intimate or sanitary goods, and personalized or custom-made products, may not be eligible for return or exchange unless they are defective or damaged.
d. Return Shipping Costs: Unless the product is defective, damaged, or wrongly shipped, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the product.
e. Refunds and Exchanges: Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed using the original payment method. Exchanges will be subject to product availability. If the requested replacement product is not available, a refund will be issued.
3. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service team immediately at info@ebstrades.com or +971-563004171. We will guide you through the necessary steps to resolve the issue, which may include returning the product for a replacement or refund. Please provide detailed information and supporting evidence, such as photographs, to facilitate the resolution process.
1. Shipping
a. Shipping Locations: We currently offer shipping within the United Arab Emirates (UAE) only. We do not offer international shipping at this time.
b. Shipping Methods: We utilize reputable shipping carriers to ensure reliable and timely delivery of your orders. The available shipping methods will be displayed during the checkout process. Please note that shipping times may vary depending on the destination and the selected shipping method.
c. Order Processing Time: We strive to process and ship orders as quickly as possible. Most orders are processed and shipped within 7 business days, excluding weekends and public holidays. Please note that order processing times may be longer during peak seasons or promotional periods.
d. Shipping Fees: Shipping fees are determined based on the total weight of the products, the shipping destination, and the selected shipping method. The applicable shipping fees will be displayed during the checkout process before you confirm your purchase.
e. Order Tracking: Once your order is shipped, we will provide you with a tracking number via email or through your account on our Site. You can use this tracking number to track the progress of your shipment.
2. Returns and Exchanges
a. Return Eligibility: We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may request a return or exchange within 7 days from the date of delivery, subject to the terms and conditions outlined in this Policy.
b. Return Procedure: To initiate a return or exchange, please contact our customer service team at info@ebstrades.com. Please provide your order details, including the order number and the reason for the return or exchange. Our customer service team will guide you through the return process, including providing you with the return shipping address.
c. Return Conditions: To be eligible for a return or exchange, the following conditions must be met:
- The product must be in its original condition, unused, and in the same packaging as received.
- The product must be accompanied by the original receipt or proof of purchase.
- Certain products, such as perishable items, intimate or sanitary goods, and personalized or custom-made products, may not be eligible for return or exchange unless they are defective or damaged.
d. Return Shipping Costs: Unless the product is defective, damaged, or wrongly shipped, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the product.
e. Refunds and Exchanges: Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed using the original payment method. Exchanges will be subject to product availability. If the requested replacement product is not available, a refund will be issued.
3. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service team immediately at info@ebstrades.com or +971-563004171. We will guide you through the necessary steps to resolve the issue, which may include returning the product for a replacement or refund. Please provide detailed information and supporting evidence, such as photographs, to facilitate the resolution process.